» Home » Faq
Making a reservation
Q: Are the nightly rates on the web site per person?
A: The nightly rates on the web site are per room. Not per person. The weekly rate is 7x the nightly rate. The master suite is included in the basic nightly rate. There is a surcharge of $15 per night for each additional room in the villas. The second bedroom in the apartments is $20 per night. The maximum number of persons per room is two.
Q: Are there any surcharges on top of the rates mentioned in the web site?
A: Over the final amount 7% tax is due. Otherwise there are no extra costs. The rate includes normal use of water and electricity, weekly cleaning, sheets, towels, beach towels, barbecue (except Ocean Sky), dishwashing liquid, soap and paper products. On arrival you receive complimentary milk, coffee and orange juice.
Q: How can we pay the rent?
A: We will send you our bank details, so you can transfer the rent via your own bank. It is also possible to pay with a Visa or Master Card . Payments via PayPal are not possible on Curacao unfortunately.
Q: What is "normal use" of water and electricity?
A: Water and electricity are relatively expensive on Curacao. The meters are read on arrival and departure. Your energy allowance is dependant on the number of bedrooms you are renting. The allowance is ample enough to have all air-conditioners running for at least 8 hours per night. It does not happen often that someone goes over the allowance.
Q: We only need one bedroom. Are the other rooms locked? May the other rooms be rented out to other people?
A: The unused rooms are not locked but neither are the beds made up. You will certainly be the only ones in the accommodation, which is entirely yours.
Q: Is it possible the have a late checkout? Is there a fee for late check out?
A: The fee for late checkout is 30% of the nightly rate. However, if new guests are arriving that day, a late checkout is not possible. In which case checkout is at 12:00 hrs.
Q: Do you give discounts for a longer stay or last minute bookings?
A: We give discount for a stay of three weeks or longer. The discount depends on the season and the duration of your vacation. Please ask for a last minute discount, when booking within one month of arrival.
Q: Can we have an option for a certain period until our travel plans are finalized?
A: Unfortunately we cannot give out options, as our accommodations are listed on many different web sites.
Location and security of the accommodations
Q: Are your accommodations in remote, difficult to reach locations?
A: Our villas and apartments are all located in the greater Willemstad urban area, 10 minutes away from where we live ourselves. The historical UNESCO listed center of Willemstad, various beaches, shops and restaurants are all within 10-15 minutes distance from your vacation home.
Q: Are these accommodations in a safe neighborhood?
A: The apartments, Ocean Garden and Ocean Sky, are located in the secure gated Curacao Ocean Resort.
Q: Is the house suitable for children? Do you have a high chair and baby bed?
A: All accommodations are suitable for children of all ages. We can provide a baby bed / high chair combination for $30 per week.
Q: What is the difference between Ocean Garden and Ocean Sky?
A: These apartments are located above each other and have an identical floor plan. Ocean Garden on the ground floor, has a terrace with barbecue and Ocean Sky on the first floor, has high ceilings and a balcony with a stunning view.
Transportation on Curacao
Q: Do you arrange transfers from the airport to the vacation rental?
A: We advise you to rent a car in advance. We will send you a clear route description from the airport to your vacation home. If you prefer to take a taxi, we can arrange a taxi whose driver knows our accommodations to pick you up, for the going rate. We expect your arrival at the house or apartment, on average 90 minutes after your plane has landed.
Q: Is it necessary to rent a car on Curacao?
A: . Public transport is completely inadequate in Curacao. For the apartments at the Curacao Sea Aquarium you may not need a car, because there are many activities within walking distance and a nearby supermarket has a daily shuttle service.
Q: Do you also rent cars?
A: We don't rent cars, but we will send you a list of reliable local car rental companies, with good service and low rates! They meet you at the airport with your car, or deliver the car to your villa. Car rental companies like Avis, Hertz, Budget and Thrifty are based at the airport. Either way, we recommend that you reserve your car in advance via internet.
Eating and drinking on Curacao
Q: Is the water on Curacao safe to drink?
A: Yes, the water is very clean and comes from the desalination of seawater.
Q: Is there an oven in the accommodation?
A: All our accommodations have an oven, microwave, toaster, steamer, coffee maker, dishwasher and more. In short, everything needed for a culinary adventure.
Q: Is there a supermarket in the neighborhood?
A: Each accommodation has a choice of supermarkets nearby. We provide you with a map of nearby supermarkets. The best ones are within 5 to 10 minutes from all of our locations. Supermarkets are open on Sundays.
Q: Are there any restaurants or pubs in the neighborhood?
A: Because of our Willemstad location, the choice in nearby restaurants is great. We provide you with a map of our favorite places as well as a copy of the island's restaurant guide. Many places have popular bar areas, which are frequented by locals, especially during "happy hours".
Q: We arrive late in the evening. Is it possible to do some grocery shopping for us?
A: Just send us a shopping list and we'll have everything placed in your vacation home. We will present you the cashier slip, with the amount owed. No service charge.
Q: Where can we eat after midnight?
A: Restaurant Denny's is open 24 hours, but along the main roads you will find snacks, operating from an old truck or bus, where you can have a cooked meal with rice or on bread. These truk'i pan's are open until the early hours in the morning and are checked by the department of health.
Money and activities in Curacao
Q: Can we pay with US Dollars or Euro's?
A: US Dollars are accepted everywhere. Euro's are only accepted by banks. The most commonly used currency on Curacao is the Antillean Guilder.
Q: Where can we withdraw cash money?
A: ATM's can be found near banks and shopping area's. The ATM in the airport is located outside, when you exit the terminal building, past the sport bar on the left, in the corner of the food square. You can get Antillean Guilders or US Dollars from the ATM.
Q: Is there a fee to access the beaches on Curacao?
A: Many beaches charge a fee of 10 guilders per car or 5 guilders per person. Managed beaches charge additionally for use of their beach chairs. There are still some beautiful free public beaches without facilities. These beaches can be somewhat crowded during the weekend, but very quiet during weekdays. Tenants of the apartments Ocean Garden & Ocean Sky have free access to the private beach in Curacao Ocean Resort.
Q: What other activities are there in Curacao?
A: Curacao has very little rain and is always hot. So wear shorts and protect yourself against the burning sun. The main activities include the beaches, diving, snorkeling, hiking, mountain biking, historic Willemstad, Punda & Otrabanda, the unique countryside with it's plantation houses, the Hato caves, a herbal garden and ostridge farm. More information about the island can be found on www.curacao.com
Copyright © 2015 Curacao Rental Homes | Branding by Pion Media